Fix problems when you redeem a souvenir carte du jour

Google Play souvenir cards tin be redeemed for credit in the form of Google Play balance. Y'all can use your balance to buy content on Google Play.

If you have trouble when you attempt to redeem a promotion:

  • Make certain it'south a Google Play gift card. We tin't have other types of gift cards.
  • Make certain you blazon the code correctly. Don't use spaces or dashes.

Common issues with gift cards

Tin't read the code on the gift carte du jour

First, try to scan your gift card:

  1. On your Android phone, open the Google Play app Google Play.
  2. At the top right, tap the Profile icon.
  3. Tap Payments & subscriptions and then Redeem souvenir code.
  4. Tap Scan gift bill of fare.

If you can't read your code, contact our support team for help. When you lot contact us, you need:

  • A picture of the dorsum of the card: The card's serial number must be visible.
  • Your receipt: We need your proof of purchase.

Code invalid or input wrong

Beginning, endeavor to scan your souvenir carte du jour:

  1. On your Android telephone, open the Google Play app Google Play.
  2. At the top right, tap the Profile icon.
  3. Tap Payments & subscriptions and then Redeem gift code.
  4. Tap Scan gift card.

If you lot can't scan your gift card, you lot tin can enter the code manually. Make sure you enter the code correctly. Don't use spaces or dashes when you enter the code, and bank check that y'all input the correct messages.

If information technology notwithstanding doesn't work, your gift card may not be activated. Gift cards bought at physical stores must be activated past the seller when they're purchased. Google can't activate gift cards on behalf of the store.

  • To check if the gift card was activated, contact the retailer where you purchased the card or the company who issued the code.
  • If the store confirms the card is activated and you lot still get an fault message, contact us for help.

Code was already redeemed

If you become an error that says your code was already redeemed, so information technology can't be redeemed again. The credit should appear in your Google Play rest. Larn how to cheque your Google Play balance.

If you tin can't find the credit:

  • Make sure you're signed in to the same account you used when you redeemed the lawmaking. Learn how to switch accounts.
  • Check that friends and family unit members who may have had admission to the code didn't redeem it.

For privacy and security reasons, nosotros can't share any information nigh the Google Account where a gift carte du jour is redeemed.

Your Google Play residual reached its limit

There are limits for the total value of your Google Play residual. You tin't redeem a promotion if its value puts your balance over the limit for your country.

To redeem the promotion:

  1. Spend some of your balance.
  2. Wait 24 hours.
  3. Effort to redeem the code once more.

Other gift card errors

Error Message Solution
"Couldn't redeem this lawmaking. This lawmaking can only be used in [country/region]. Encounter the Gift Card terms of service."

You must be a resident of the country where the promotion is offered. Confirm the payment method matches your domicile land.

In some cases, yous must physically be in the country or region. If you recently moved to another country, you lot may demand to change your Google Play country.

For more than data, check the Google Play gift card and prepaid balance Terms of Service.
"Nosotros need more info to redeem your gift card. Send us details." To help our team investigate the issue, submit this class.
"There is a trouble with that lawmaking. Endeavor a different one or acquire more." To aid our team investigate the issue, submit this form.
"Can't redeem your gift bill of fare due to an issue with your business relationship." You may need to verify and update your information. Acquire how to fix issues with payments.
"Nosotros need you to verify your identity before we allow you to add together balance to your Google Play business relationship."

Larn how to update and verify your identity and tax data.

If your identity cannot exist confirmed, you may lose access to your Google Play residue.

Related resources

  • Add to & cheque your Google Play remainder
  • What you can buy with your Google Play balance
  • Your payment was declined due to an outcome with your account

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